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06 · Service

Ongoing Support

A dedicated Shopify team for fixes, launches and monthly improvements, without hiring in-house.

At a glance

Timeline
Ongoing, monthly
Engagement
Monthly partnership
Best for
Teams shipping changes every month
Includes
Dev hours, CRO, reporting

Is this for you?

Sounds familiar?

If any of these describe your store, this service is a good place to start.

  • Small fixes wait weeks in a freelancer queue
  • Launches depend on one person
  • No one owns store performance
  • The backlog keeps growing

What’s included

Everything in the engagement

Fixes and maintenance

Bugs and theme issues resolved quickly.

Campaign launches

Landing pages and seasonal changes shipped on time.

Monthly CRO

A test or improvement shipped every month.

Speed checks

Performance reviewed after every release.

Shared Slack channel

Direct access to the people doing the work.

Monthly report

What shipped, what changed and what’s next.

How it works

A clear path from first call to results

01

Week 1

Audit

We review speed, UX, analytics and checkout to find what’s costing you revenue.

02

Week 2

Plan

A prioritized roadmap with fixed scope, timeline and expected impact.

03

Weeks 3–8

Build

Design and development in staged releases, tested on real devices.

04

Ongoing

Optimize

We measure results, report back and iterate on what moves the numbers.

Client result

“They found problems we didn’t know we had, fixed them in order of impact, and showed us the numbers every month.”

Head of Ecommerce, client name

+28%

Conversion rate

+12%

Revenue per visitor

9

Tests shipped

ⓘ Placeholder quote and results. Replace with approved client data.

FAQ

Frequently asked questions

Still have a question? Contact the team and we’ll reply within one business day.

How much does a Shopify project cost?

Every project is quoted at a fixed price after a free audit. You’ll see deliverables, timeline and cost before any work starts.

Do you work with Shopify Plus?

Yes. We work with standard Shopify and Shopify Plus stores, including checkout extensibility and B2B features.

Can you work with our existing theme?

Usually. The audit tells you whether extending your current theme or rebuilding is the better investment.

Who owns the code?

You do. All theme code, sections and documentation are handed over at the end of the project.

How quickly can you start?

Audits are usually scheduled within a week. Project start dates are confirmed with your quote.

Related services

Often paired with this service

01

Shopify Store Development

Custom Shopify builds designed for speed, clarity, and conversion.

02

Theme Customization

New sections, templates and merchandising tools your team can edit without a developer.

03

Conversion Optimization

Research-led fixes to the journey from landing page to checkout, measured against revenue.

Free store audit

Find out what’s holding your store back

Get a 30-minute review of speed, UX and checkout, plus a prioritized list of fixes. No obligation.